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Customer Experience Design Workshop

Build powerful customer relationships

Last year, Harvard Business Review published an article stating the value of branding is diminishing, and strong customer relationships trump powerful brands.

In our 1.5 hour CX Design workshop, learn how to build powerful, efficient  customer relationships by crafting the perfect customer experience.  This is a fully-immersive workshop featuring the latest thinking in customer experience design, all geared towards equipping you with simple yet effective steps to solve current CX problems and implementing a better experience for your organisation.

During this workshop, you'll learn:

  • Determining the best CX design strategy for your organisation
  • How to perform customer journey mapping
  • Identifying the values that drive customer loyalty for your business
  • Identifying the enablers and barriers to delivering great experience
  • Developing an implementation plan to align your products and processes - and how to get your people behind it
  • The most common mistakes to avoid and how to measure your success

No CX Design or design experience necessary. Class space is limited so make sure you register your interest now!

No dates for this workshop have been currently scheduled, but press the 'Follow' button to keep updated on future dates.

Instructors

Steve Glaveski

What to Bring

Notebook and Pen

WHAT's NEXT?

LOCATION
Collective Campus

1/20 Queen St, Melbourne 3000

SCHEDULE
  • Future Dates TBA

COST
ENROL
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